Pledge to our Community

To ensure the highest level of service and maintain a positive relationship with our families, partners and visitors,

• Make you feel welcome by creating an inviting, customer-friendly greeting area in all building entrances and main offices.
• Acknowledge and greet you cordially upon your entrance into our facilities.
• Answer phones in a friendly and helpful manner.
• Recognize the importance of your call or visit and react quickly, especially in matters involving safety of children and personnel.
• Listen to you, address your question or concern, or direct you to the appropriate person.
• Assume responsibility for assisting you through proactive problem-solving.
• Be timely in our response. If we can't help immediately, we will provide a time frame for solving your issue or returning your call.
• Make voice mail helpful and as personal as possible.
• Identify all employees with name badges.
• Maintain facilities that are clean, safe and in good repair.
• Make it easy for you to find your way in and around schools and central offices.
• Value your feedback and suggestions to improve our customer service.