Pledge to our Community


To ensure the highest level of service and maintain a positive relationship with our families, partners and visitors,

WE WILL: 
  • Make you feel welcome by creating an inviting, customer-friendly greeting area in all building entrances and main offices.
  • Acknowledge and greet you cordially upon your entrance into our facilities.
  • Answer phones in a friendly and helpful manner.
  • Recognize the importance of your call or visit and react quickly, especially in matters involving safety of children and personnel.
  • Listen to you, address your question or concern, or direct you to the appropriate person.
  • Assume responsibility for assisting you through proactive problem-solving.
  • Be timely in our response. If we can't help immediately, we will provide a time frame for solving your issue or returning your call.
  • Make voice mail helpful and as personal as possible.
  • Identify all employees with name badges.
  • Maintain facilities that are clean, safe and in good repair.
  • Make it easy for you to find your way in and around schools and central offices.
  • Value your feedback and suggestions to improve our customer service.

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